What Our Clients Have to Say
"I am not exactly sure how my experience might have been better. When Ted showed up at the end of the work day to help my wife and I clean our garage so that it might show better I was wowed. I soon found out that no effort to improve the house for showing was beneath Heather or Ted. They helped in whatever way they could and in many instances took the initiative and spent the time, effort, and money to fix or improve things that my wife and I hadn't gotten too. The star rankings given by me speak for themselves. If I could have assigned 6 stars I would have. The foregoing notwithstanding stars cannot describe how impressed I was with Ted and Heather's build up of our house for what would prove to be a fruitful auction and negotiation. The house's debut on the market was "the buzz", due to Ted and Heather's marketing. The initial pricing, which was, by design, somewhat below what would prove to be market value, frightened me at first. I had no real interest in selling at the listing price. However Ted's knowledge of the market and clear plan for creating an auction situation gave me confidence. The process unfolded exactly as forecast. Ultimately we accepted a fantastic offer that included many other material concessions from the buyer. The advocacy of Ted and Heather did not end with winning the purchase price. It continued all the way through negotiating escrow rates and more. I have never felt more well represented. You can't go wrong with Ted and Heather."
- Seller, Pasadena
"I can't imagine ever buying a house without the help of Heather Lillard! I waited a long time to find the perfect house, She understood what I was searching for and led me straight to my "dream house!" She immediately put my mind at ease, and made purchasing our home easy and pleasurable. She projects such confidence - she is an expert at her job. She is informative, confident, and knowledgeable. I particularly enjoyed working with her throughout the entire process. She "held my hand" each step of the way. She was an emotional support and handled each question (either financial or home related) easily. I was particularly pleased when something went wrong with the plumbing after we moved in, and within an hour I received a message from Heather with the name and phone number of someone who could come fix it immediately. She follow-ups and continues to take good care of her clients! Fantastic!"
- Julie de Castro
"My husband and I were newbies to the house hunt, and as two doctors with a young baby our schedules were totally frenetic. Ted and Heather were absolutely amazing at finding great listings, working with our schedules to navigate us all over LA efficiently and making the best use of our time. They know the neighborhoods, schools and housing market like the back of their hand. They are also warm, funny people and an absolute pleasure to work with personally and professionally. At this point we are settled in our home, which has grown in value tremendously in just one year. Now our own parents/in-laws are now working with Ted and Heather to move to LA from the East coast. We are so grateful they are in the best real estate agents’ hands. Heather and Ted have our very highest recommendation."
- Bennett Schickedanz
"Ted and Heather were absolutely wonderful. They acted for us both in selling our home in the Madison Heights area of Pasadena and in finding us a rental in the same neighborhood. Both transactions were easy and smooth with no hitches. thanks to their experience, contacts and real estate knowledge. Selling the house was especially successful as they directly worked with the stager, landscaper and photographer in preparing it for sale. The marketing and open houses were extremely well-done. We ended up with a three-way competitive bid. The house sold for $211,000 more than we paid less than 2 years ago. Ted and Heather handled everything. All we had to do was sign documents. Thank you both! "
- Maria Hawth
"I asked realtor friends of mine who they would hire to sell their family home. I stipulated that I wanted to work with people with integrity, superior marketing skills, the ability to keep information confidential and a pleasant manner. We got all that and more when we hired Ted and Heather to sell our family home. They are thoughtful, kind, honest and very, very good at their job. The ultimate compliment came from my teenage son who was bereft about selling our home...he told me that if anyone was going to sell the home, Ted and Heather were the people he trusted to do so and take into account his feelings."
- Jacqueline Samols
"Just the other day was the anniversary of when I met Ted. It was in 2009 when I wanted to buy my first home. He is such a treasure that I remember that day and this year texted him to let him know how thankful I am for him still. As a first time home buyer I needed help and he walked me through the whole process before during and after buying my home. He listened to me and immediately seemed to not only understand what I was and was not looking for, he also seemed to understand how to best help me make the best offer and best represent myself to the sellers. I love my home! I love Ted. "
- Jenny Berman
"We’ve worked with Ted and Heather since 2005 on multiple transactions, and they are simply the best! They know the Pasadena-area market and neighborhoods exceptionally well, and equally important, they have a keen sense of how to get transactions across the finish line. With their expert guidance and marketing savvy, we received nearly 1/3 over our asking price on a recent sale, setting a new high sales price in the neighborhood. Without their knowledge and prep work, we don’t think we would have received nearly that level of lift. We could not recommend them more highly!!"
"Heather and Ted are absolutely wonderful. We went through many, many houses together until we found the perfect home for us. They were always candid about their opinions and never tried to make the wrong house fit our needs. I absolutely trust their judgement. I was also extremely impressed at how thorough they were during the inspection/escrow process -- making sure that every last detail was perfectly lined up and that we were protected. They serve as a much needed advocate for their clients -- and they are also just lovely people."
- Buyer, Pasadena
"Heather and Ted are fantastic. We have bought and sold several houses through them. They are experts in the area and know all the comparable prices and have good working relationships with the other agents. They clearly explain the process and work together with you on a game plan. They are incredibly responsive -- late nights, early mornings, etc. They negotiate well, and are very thoughtful with pricing and strategy. They are also great people. We think they are terrific and highly, highly recommend them."
- Buyer and Seller, Altadena
"Ted and Heather are the ultimate professionals and a joy to work with. Within one week, they were able to help us to get our house ready, professionally photographed and widely marketed. For our first (and only) open house weekend, we not only had a ton of foot traffic and interest but had offers submitted almost immediately. I couldn't have imagined a smoother and more enjoyable experience in selling our house and couldn't recommend a team more."
"Ted and Heather have an excellent knowledge of the local real estate market, and were extremely helpful in selling our home in Madison Heights. They are extremely professional, possess a wonderful ability to understand a client's needs, and take the time to listen and implement a strategy based on their knowledge that will be effective whether buying or selling a home. I would not hesitate to recommend Ted and Heather."
- Seller, Pasadena
"Ted and Heather are a fantastic pair! In my experience, buying and selling can be such an emotional process.Ted and Heather embody a rare ability to be incredibly sensitive to a client's feeling life and at the same time hold all business transactions with sophistication, expertise, and clarity. We felt heard, respected, and were delighted with these two as they brilliantly guided our journey from home to home! "
- Seller, Altadena
"Ted and Heather are great! It takes a team these days to cover the bases especially that first week on the market. Having been a successful realtor/broker in other states, I cannot express how confident I am with Ted and Heather. I think the highest praise I can give them is that "this is what I had aspired to be as a Real Estate professional". Thanks so much! You made a positive difference in our lives."
- Peter and Margit
"I have had the great pleasure of working with Ted and his team for the sale of our previous home and the purchase of our current home. He is a true professional with a thorough understanding of the market and sincere concern for the welfare of his clients. I wouldn't hesitate to recommend Ted and his team to anyone looking to buy or sell a home."
- Buyer, Pasadena
"Ted and Heather did such a wonderful job selling my house. It was an emotional sale because of a divorce. They did a great job keeping both myself and my ex in the loop. At times the buyers pushed for things that were unreasonable and they fought for us. It was great. They really explained their process and got us the best price. "
- Kenneth Rotter
"Ted and Heather over-delivered on all fronts. Not only were they knowledgeable, patient and great communicators, they both could listen and advise accordingly!! Imagine the best teammates with mad skills who are actually real people! My husband and I can not speak more highly of our entire experience with Ted and Heather."
- Seller, Pasadena
"Heather and Ted were great -- knowledgeable and to the point. We had purchased another home already so we needed a quick sale with multiple bidders. They recommended specific steps to get the house sold quickly and we ended up with a short escrow and multiple bidders, even near the holidays. Would definitely recommend."
- Adriene Lynch
"Ted and Heather have a vast knowledge of local areas which was extremely helpful in finding the right home for my family. Their honesty and non-pushy approach was very refreshing! I would recommend them to anyone who is looking to purchase a home and doesn't want a realtor pushing them to buy the first home they see"
- Buyer, Altadena
"I have had the pleasure of working with Ted and Heather now for many years as a home inspector. I appreciate their attention to detail, their knowledge of the market and the way they treat their clients. Looking forward to many more years in our professional relationship. "
- Hart Gary
"Ted and Heather are the premier team in the Pasadena market. Their local knowledge, transaction management and keen eye have served me well several times over the last 10 years. I would recommend them to anyone looking for seasoned and professional real estate help."
- Seller, Pasadena
"I have worked with Ted and Heather now for many years. Their have a great knowledge of the market, know how to handle even the most changeling situations and have an excellent reputation among their clients and local agents."
- Timothy Allessi
"For us as buyers located on another continent, they knocked themselves out to give excellent service, find contractors for work that needed to be done and to deliver a property under conditions we were comfortable with."
"Terrific agents. Professional and really know what they are doing. Set up a great open house and made the process very easy. No one out there is better to help sell your house!! "
- Showed home, Pasadena